Shipping policy
This policy is applicable to orders from :
United States
Australia
Canada
France
Germany
Hong Kong SAR
Israel
Italy
Japan
Netherlands
New Zealand
Singapore
Switzerland
United Kingdom
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
Flat Rate Shipping: Order amount $0.00–$74.99 then shipping cost $10.00
Free Shipping: Order amount $75.00 and up the Free Shipping
Express Delivery To The Door cost $15.00
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 10 – 14 days (Monday to Friday).
Order cut off time will be 04:00 PM
.
Order handling time is 2 - 3 business day (Monday to Friday).
C. TRACKING
Tracking number will send to your email with in 72 hours , you can track your order here : https://www.ups.com/track?loc=en_IL&requester=ST/
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@reacteak.com with your name and order number, and we will look into it for you.
If you have a UPS Express package marked as delivered but haven't received it, please contact us by email : info@reacteak.com or on WhatsApp :+972 55-951-3949.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@reacteak.com or Call Us at +972 55-951-3949.
E. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy https://reacteak.com/policies/refund-policy].
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.