Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@reacteak.com. Please note that returns will need to be sent to the following address: 9 Moshe Goshen Avenue ,3, 2631204 Kiryat Motzkin , Israel.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@reacteak.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@reacteak.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please Read the following thoroughly before returning a product:
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll need the receipt or order number.
- Refunds will be issued to the original form of payment, e-credit.
- Customers will get the return label by Download/print.
How to start the return process ?
To start a return, you can contact us at info@reacteak.com. Once accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. You can always contact us for any return questions at info@reacteak.com
What is the restocking fee?
No restocking fee
How much return shipping fee?
Customers are responsible for the actual cost of return shipping.
Damages and issues
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@reacteak.com and we will process an insurance claim on your behalf.
Exchanges
We can replace items if they are defective, damaged or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within the 30 days, however return costs cannot be covered and items must be returned unworn, in their original packaging. Please send us an email at info@reacteak.com to discuss your exchange needs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds and the item will be returned to you.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@reacteak.com.
Contact Info :
Email: info@reacteak.com
Phone: +972 55-951-3949